Annual General Assembly 2003 - Alexandria
Session 11 WGII
Hierarchy of Benefits in Technical and Commercial Ship Management with the Adoption of ISO 9000 : 2000 Standard
Dr. Antonio Lobo
Senior Lecturer, Department of Maritime Business, Australian Maritime College, PO Box 986, Launceston, TAS 7250. AUSTRALIA
E-mail: t.lobo@mte.amc.edu.au
Dr. Ismail Deha ER
ITU Maritime Faculty, Department of Marine Engineering, 81716 Tuzla-Istanbul, TURKEY
E-mail: dehaer@care2.com
ABSTRACT
With the advent of the new millennium, shipping is facing a challenge as commercial ship management gains considerable importance in the quest for continual improvement and business excellence. It is our view that national and international requirements in the shipping business should be harmonised with the commercial dynamics of ship operation and this should form the basis for shipping companies to effectively and efficiently adopt ISO 9000:2000 standard. This paper examines and evaluates the interactions between ISO 9001:2000, the ISM Code and STCW '95 convention with the objective of providing tangible benefits to ship operators.
In any business today, service quality and customer satisfaction are of paramount importance to attract new customers and also to retain existing customers. Additionally, commercial elements such as trading income, operating expenses and cash flow are the lifeblood of any business. This paper aims to address all the above issues in the context of ISO 9000:2000 standard.
The implementation of ISO 9000:2000 by ship operators should not merely be a paper exercise, but should be a vehicle for addressing their overall safety and commercial concerns. Additionally, this study explores the vast potential benefits in the areas of innovation and best business practices which are available for ship operators to capitalise in.
In this study different types of accident models will be compared by focusing human errors during design, assembly, installation, operation, inspection and maintenance phases of vessels. Also the role and contribution of applying ergonomic principles and "man-machine interface" concept to shipping industry in reducing human errors is examined.
Saturday 11th of October 2008